Introducing a Mental Health Urgent Care Hub

Welcome to Bradgate sign
The reception at the Bradgate Unit

There are times that individuals need more intensive support. During the Covid-19 pandemic, we introduced a Mental Health Urgent Care Hub. We now wish to consult on making this permanent. 

The Hub is at the Bradgate Unit, on the site of Glenfield Hospital, and is staffed by mental health practitioners with the expertise to treat people of all ages; this includes mental health nurses, support workers, and consultants. It is specifically for people with mental health needs that don’t need any physical health support from an emergency department.

People are referred to the Hub by emergency services, social care or health professionals.

They are assessed within two hours, and treated immediately if necessary. They are observed and, if needed, a crisis plan put in place. If an assessment finds that a person needs inpatient support, they are transferred to an appropriate ward or appropriate support in the community would be arranged.

The Bradgate Unit was selected because: 

  • the Hub could be set up quickly as it was next to other mental health services
  • it was already open 24 hours a day, seven days a week
  • mental health clinicians are onsite, 24 hours a day, seven days a week
  • it avoided Leicester Royal Infirmary emergency department being overwhelmed
  • it has free parking, comfortable waiting areas and refreshments available

We plan to invest in the long-term future of the Hub and hope that, over time, it would reduce the number of people going to  the emergency department. 

Case study: Ella

Ella is 23 and lives alone in a flat in Loughborough. She is well known to mental health services and has a diagnosis of emotionally unstable personality disorder.