Introducing a Central Access Point

Staff manning the telephones at the Central Access Point
Support is available around the clock via the Central Access Point

When individuals need more help we recognise it is important that there is a place to contact 24 hours a day, seven days a week – whether by phone, text message, or using British Sign Language or interpretation facilities.

In April 2020, during the first wave of the Covid-19 pandemic, a new contact point was introduced in Leicester, Leicestershire and Rutland to help people who wanted support with their mental health. We propose to continue this service.

Anyone needing mental health support for themselves or others can call this service on 0808 800 330224 hours a day, seven days a week.

The phone line is staffed by recovery workers from Turning Point, who explore a caller's needs and transfer them to an appropriate staff member from Leicester Partnership NHS Trust. This could be a direct transfer or a call back. People should be called back within four hours for urgent care. An assessment of need would be within 24 hours. If not classed as urgent, the call-back would be within four working days. 

As well as assessments and early interventions where needed, the service aims to reduce the pressure on other services, particularly emergency services, by offering an alternative to NHS111 and the emergency department.

Case study: Rose

Rose is studying at university. Like a lot of students, she’s living away from home, no longer with friends or family. She’s been self-harming, drinking excessively and is on antidepressants. Her flatmates are really worried: so they ring NHS 111

Case study: Ebrahim

Ebrahim lives in Highfields, Leicester. He is unemployed and has seriously contemplated suicide. Find out how the proposed changes to mental health services locally could help Ebrahim.